How You Can Leverage Social Media for Business Intelligence?

Do you realize the significance of Social media for business intelligence?

Nowadays, social media plays a crucial role in every marketing strategy. Whether big or small every company is utilizing social media sites for its businesses. Social media insights and data are monitored by an organization like any other marketing data.

Take the example of Facebook or Instagram or YouTube these are the most popular social sites with millions of users worldwide. Social media insights are checked to get insights into how well your products and services are accepted by people via social media.

Gathering data from social media and analyzing it with business intelligence, companies can actually get strong insights into their consumer behavior on social sites.

There are companies that are enjoying the benefits of social media for business intelligence.

Using social media for business intelligence can actually provide your business with much detailed insights of how your business is running with social media –


What exactly is the definition of social media for business intelligence? Well, don’t think that it’s the intelligence of behaving properly on social media. Well, it’s nothing like that.

Social media for business intelligence. Well, the first step is to collect the insights of social media. How many people are interacting with your business page, their demographics, location, how much traffic your website is getting via social sites, how many people personally tried to reach your business, etc.

This process involves collecting as much data as possible via all the social sites you are using for your business.

After collecting these data, you can as business make a prediction of how well your business will perform through social media, how many customers will make a purchase, etc.

You see making business decisions will be easier.

Social media sites like Facebook, Instagram, Pinterest are the most popular and top sites visited by individuals all over the globe. So, in such a scenario if a business is not using these sites to connect with their consumers then they are undoubtedly missing out tons of opportunities.



Now that you all understood what social media for business intelligence is. Let’s now proceed towards the second part of the story. That is how you are supposed to collect social media data. Well, it can be a bit time-consuming. But this is the most important aspect. Remember the data of your every social media business page will be different.

First, make a list of the platforms you are using for your business. Then, know the number of followers your social media sites have. After you are done with this, dig deep into the insights.

See the engagement rate of your various page, it’s demographics, the number of users visiting your website, or how many individuals contacted you. There are various other metrics for you to check, other than these mentioned that is the number of shares and comments your business page gets, the number of followers who actively connect with you, page reach (both paid and organic), etc.

There are business tools to help you or you can do this manually as well.


There are already many insights available on social sites. You can know what your customers are talking about your organization behind your back. Checking these sources will help you to get creative ideas on how to connect with your audiences. Not checking these sources of social media for business intelligence can actually lead your business in trouble. As you will lose your customers to your competitors.

Real-time insights – Social sites help you to get real-time insights into how your potential audiences are behaving on your page which of your posts are getting maximum likes, comments, and shares, what is the feedback you are getting from your customers, etc. Social sites provide you exact real-time results. This will help you to analyze how your campaigns are working.

Invest in content-writing like a king – Once you already know the kind of content that is getting the maximum appreciation, likes, comments and shares, You will know what is the kind that is working in your favor then you can come up with contents of a similar kind that will work extremely well with your audiences.

100% Customer Satisfaction – When you engage with your customers over social media, give the response to their queries in a personalized manner. These practices help you to build loyal brand visibility. And with the help of reviews how will you know the popularity of your pages among masses.

Monitor the competition – Social sites also let you know the competition of the market. If you track your customers’ behavior through social media. You will know more about their preferences. You will know among various other social sites which platform is working best for your business. Thus, you can make another captivating strategy that wins.

Collect data without the issue of its storage – When you collect any form of data for an organization. The real-issue that the organization is storing it. But with social media, that is never the case. There is no issue for you with its data storage! This is short, saves your time, energy, and cash.


The main purpose of social media for business intelligence is that you can conduct your business in a much-smarter way worldwide.

Analyzing your social media insights will exactly tell you what is working in your business’s favor and what is working against it. Thus, you can improve accordingly. You can work in the direction so that your business can stand out from your competitors.

If you are still not investing in social media for your business? Then, it is the right time to get started now!

Want to learn how you can make the maximum use for social media? Join the best digital marketing course in Delhi and learn more about Social media for business intelligence from the industry leaders!


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